Targets and performance

Communicating performance is key to transparency and we update on progress in areas that matter to our stakeholders. By celebrating achievements and understanding where we can do better, we continually shape our strategy to be even more ambitious.

Our key performance indicators (KPIs) are developed in collaboration with stakeholders as part of our 2020 sustainability strategy, and data and other information for measurement against our business unit KPIs is gathered and stored by our Capture system to enable accurate international tracking and performance analysis.

Evolving priorities

Halfway through our 2020 strategy, our strategy continues to evolve. This year, we have modified our targets and results table to encompass new targets and set others aside where they have now been achieved. Some original targets have also evolved to reflect the dynamic nature of conducting our business (for example, absolute fuel consumption, as detailed in Enabling low–carbon economies). Other targets have run their natural course and are fully embedded and implemented as policy.


  • Target achieved
  • Behind schedule
  • Verified by Bureau Veritas
  • Verified by other external party

Building a successful business

Verified 2014 target 2014 performance 2015
Long-term target
  Carillion will contribute £25 million to profitability through sustainability actions Read more £27.2 million £32.5 million £40 million by 2020

Leading the way with our customers and suppliers

Verified 2014 target 2014 performance 2015
Long-term target
Maintain Level 4 of Sustainable Procurement Task Force Flexible Framework and work towards Level 5 Read more Achieved Level 5 Level 5 by 2015
  10% of suppliers to respond positively to sourcing materials and products from responsible and ethical sources Read more 35% 40% 100% by 2020

Providing better prospects for our people

Verified 2014 target 2014 performance 2015
Long-term target
39% reduction in All Accident Frequency Rate (AAFR) against a 2011 baseline Read more 49% 56% 70% by 2020
75% of employees feel proud to be part of Carillion (Great Debate survey) Read more 65% 75% 80% by 2020
15% of employees utilise the Carillion special leave policy for volunteering in areas where we work Read more 14% 22% 50% by 2020

Supporting sustainable communities

Verified 2014 target 2014 performance 2015
Long-term target
45% local spend including small and medium enterprises (SMEs) in the UK Read more 51% 60% Maintain at 60%
  88% of Carillion apprentices who complete their framework will have an employment outcome Read more 87% 90% 95% by 2020
100% contracts to have a community needs plan Read more 96% 100% Maintain at 100%
1% pre-tax profits donated to community activities either in cash or kind Read more 1% 1% 1%
  4% of schools, unemployed and hard to reach1 groups to develop skills to enter employment Read more 4% 10% Maintain at 10%

Enabling low-carbon economies

Verified 2014 target 2014 performance 2015
Long-term target
11% reduction on our carbon footprint (against a 2011 normalised baseline) Read more 17% 20% 24% by 2020
19% reduction in gas consumption from Carillion offices (against a 2011 degree days normalised baseline) Read more 11% 20% 20% reduction by 2015
15% reduction in electricity consumption from Carillion offices (against a 2011 baseline) Read more 24% 20% 20% reduction by 2015
  100% contracts to have a Carbon Reduction Plan Read more 96% 100% Maintain at 100%

Protecting the environment

Verified 2014 target 2014 performance 2015
Long-term target
96% waste diverted from landfill Read more 95% 98% (zero waste)2 Zero waste to landfill
15% reduction in water consumption (against a 2012 normalised baseline)3 Read more 28% 25% 25% reduction by 2015
100% sourced timber will meet Forest Stewardship Council or equivalent standards4 Read more 99% 100% Maintain at 100%
  1. Hard to reach covers a wide range of groups and are those with real or perceived barriers to engagement/employment.
  2. 2% of our waste is hazardous or non-recyclable therefore a 98% diversion rate is equivalent to zero waste to landfill.
  3. Operational water reduction (using 2012 baseline and normalised by turnover) was 28%. The Carillion Estate water consumption increased by 12% (using 2012 baseline and normalised by square footage).
  4. Timber performance data from 2013 report as 2014 data not available at time of publication.

Download targets table (PDF 135 KB)

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We also participate in benchmarking exercises, to understand our performance against best practice and be the leader in our industry sector. We are proud to be listed in leading indices, including the FTSE4Good Index Series and Business in the Community’s (BITC) Corporate Responsibility Index.

BITC logo



  2013 2014 2015
Carillion score 96 96 97
All index participants 90 85 91
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Carillion plc, Company No. 3782379. Registered Office: Carillion House, 84 Salop Street, Wolverhampton WV3 0SR. Place of Registration: England and Wales

Copyright 2015 Carillion plc